Keynote Theatre 3
Please note, 2024 speakers are shown below. 2025 Speaker timetable will be released closer to the event.
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Tuesday
10.30 - 11.00
Basel Jabri
Canopy by Hilton London CityDesigning a Culture of Engagement
Employee engagement is key to retention and productivity. This topic focuses on strategies to improve the employee experience, from on boarding to career development and beyond.
11.15 - 11.45
Yatin Kotak
Rutland Hall Hotel & SpaEffective Strategies for Collaborating with Entrepreneurial Independent Hotel Owners
12.00 - 12.30
Robert Jeffers
Raffles London at The OWOWellness in Luxury Hospitality - How To Elevate Your Offering
Robert will highlight the importance of wellness in hospitality and where the industry it’s heading. The four big trends that will impact hospitality will be explored and most importantly how you can elevate your own guest experience through wellness.
12.45 - 13.15
Tracy Wilkins
Crowne Plaza London DocklandsSales in Hospitality
A day in the life of a onsite Sales Leader. Will highlight the ups and downs of Sales within hospitality and how this has changed over the years
13.30 - 14.30
Yvonne Halling, Eleanor Goddard, Jane Mack & Lisa Roads
Bed and Breakfast Coach, Furnish & Fettle, Jane Mack Consulting & The Holiday Property Coach7 Keys to a Happy and Thriving Hospitality Business
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Wednesday
10.30 - 11.00
Beatrice Bessi
Chiltern FirehouseKey Facts to Achieve in Hotels and Restaurants
Key facts to achieve in hotels and restaurants. Collaboration and relationships with suppliers and producers Sommeliers examinations Performance
11.15 - 11.45
Robin Vermeire
Mandarin OrientalI'm a Fan. Are you? Mandarin Oriental's Employer Value Proposition
Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Recognised for creating exceptional properties, each destination reflects the Group’s oriental heritage, local culture and unique design. Mandarin Oriental transformed its iconic Fan campaign, into a strong Employer Value Proposition, used to attract top talent to the brand.
12.00 - 12.30
Jamel Ben Amor
IRIS Hotels & ResortsElevating Hospitality: Strategic Investments in Guest Experience Innovation
In today’s competitive hospitality landscape, guest experience is the ultimate differentiator. This keynote will explore how strategic investments in cutting-edge technologies, personalized services, and sustainable practices are transforming hotels and resorts. How to elevate your brand, exceed guest expectations, and drive long-term growth by investing in innovation that enhances every aspect of the guest journey.
12.45 - 13.15
Dean Crews
Kew Green GroupDriving food & beverage performance, utilising technology and fresh thinking
How you can mitigate the current climate with fresh thinking, tech and a new approach. Navigating a turbulent procurement environment, whilst balancing ever changing guest needs and a labor shortage.
13.30 - 14.00
Sajid Yacoob
RoadchefCharging Up For The EV Revolution
The hospitality industry is in a unique position to leverage EV charging services to enhance additional revenue streams, whilst providing customers with an integrated product offering.
14.15 - 14.45
Juliet Barbe
PPHE Hotel GroupFrom Chef to Director: A Young Woman's Sales Playbook
Join Juliet, a 27-year-old Account Director at PPHE Hotel Group, as she shares her journey in the hospitality industry. Drawing from her experience as a young woman without a university degree, she reveals how to harness unique perspectives to maximize sales with the new generation. Discover innovative strategies for connecting with young clients and driving business growth in an evolving market.
15.00 - 15.30
Ash Sarswat
Pestana Chelsea Bridge Hotel & SpaFood & Beverage Revenue and Tech
The presentation aims to highlight the issues the hotel industry is facing in order to achieve higher revenues and profitability. It will start by highlighting the issues, reasons, and how tech, especially AI, can solve some, if not all, of them.
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